E-mail Guidelines
E-mails are responded to in the order in which they are received. Please refer to the detailed guidelines below before emailing the office.
Reminder: Email is not considered a secure form of transmission of personal information. If you are submitting sensitive or personal information by email, please consider encrypting your message or password protecting documents that contain sensitive or personal. The Password to access these documents should be sent in a second email separate from the original email to which the documents are attached, immediately after the documents are sent.
General Public Inquiries
- Review our mission statement page to better understand the purpose of the Association.
- If you are looking for a Kinesiologist, proceed to our Find a Kinesiologist page
- Keep your query concise and provide enough information for the office to provide a response
- Provide your name and contact details
- If you are considering filing a complaint against a kinesiologist, follow this link to our Public Complaints page.
Members
- Include "Member inquiry" followed by the subject of your message in the subject line of the email.
- If possible, email the office from the email account associated with your BCAK membership (i.e. your username) to assist with verification of your identity if the email content contains sensitive or personal information.
- Keep email requests concise. If you are looking for responses to multiple items/questions, please itemize them clearly in point form.
- If you are looking to contact a specific person, such as a BCAK director or office staff member, please address your email to that individual and the office will ensure your message is delivered.
Membership Applicants
- Ensure that you have carefully read the instructions on the applying for membership page.
- Email the office from the email you used to set up your BCAK user account.
- Keep email requests concise. If you are looking for responses to multiple items/questions, please itemize them clearly in point form.
- If asking about application requirements include the following information:
- Your graduation year,
- The University/college and program from which you graduated/will graduate,
- Your legal name as it appears on government issued ID. If you have a preferred name, please include this in your signature at the end of the email and the office will refer to you as such.
- If you are submitting support documents, please refer to the submission guidelines on the FAQ page (question 1)
BCAK Office Information
The BCAK office hours are 9 to 5 pm Weekdays excluding statutory holidays.
The office is not staffed during all regular business hours and drop in office visits are not available. If you have a question that can not be answered by telephone or email discussion and would like to schedule an in-person appointment, please contact the office by email or telephone to schedule an in person visit.
The office is a shared workspace. Covid-19 building protocol requires all persons wear a face mask covering the nose and mouth, and follow the guidance of administrative staff along with any posted instructions.