Renewal FAQs

How do I proceed with renewal when

The system indicates I have not logged enough CE credits?

Practicing members must complete and record 20 credits of continuing education per year prior to renewing membership. First, please review the "Continuing Education Standards Program" page for details on the requirements and follow the steps below to complete the task. If you continue to experience difficulty completing the process, emailthe bcak office 'office@bcak.bc.ca' and an association representative will get back to you within 48 hours. If you require immediate assistance during office hours, please call the office at at 604-601-5100.

I do not know how to log credits?

1. Refer to the CESP categories table
2. Click the green 'Add a Credit' button.
3. Select the appropriate 'Category' from the drop down menu
4. Select the appropriate 'Activity' from the drop down menu
5. Enter the 'Completion Date'
6. Enter a brief note or 'Description' of the event
7. Read and place a checkmark in the box confirming that your CE credit complies with the CESP
8. Click on the submit button.

Your CE credit history remains in your account for the duration of your Practicing membership unless you delete entries before they become locked in.

I am eligible for a credit waiver, but do not know how to or see it applied?

Credit waivers for membership renewal are to be manually entered by you during the CESP data entry process. You must select the appropriate waiver based on the month you joined the BCAK or for maternity/paternity/disability leave and verify your eligibility by marking the checkbox.

I am a new member, and have prorated CE credit requirements to renew my membership and am not sure how to proceed?

Follow these steps to add Credits:

1. Login to your BCAK account through the website.
2. Select 'My CE Credits' from the menu (in the Member section)
3. Click on the green 'Add a Credit' Button
4. Select the Category "Continuing Education Standards Program (CESP) Credit Waiver" from the drop down menu
5. Next, select the entry based on the month you paid your dues
6. Enter the 'Completion Date' as (Today's Date)
7. Enter a brief note or 'Description' of the course/event/activity (Write in "the month joined- ______")
8. Read and place a checkmark in the box confirming that your CE credit complies with the CESP
9. Click on the submit button.

After the appropriate credit waiver is applied, you can log any remaining educational or other credits you may have completed and proceed with renewal when the counter shows 20 or greater of 20 required.

I am Encountering Group Insurance Coverage (Prolink) Purchase Issues

a) My Insurance link has expired, how do I proceed from here?

The insurance link will expire if you do not proceed to completion for an extended period of time (1-2 Hours), or if you click on the link multiple times or use a link from a previous membership year. Please attempt to complete the transaction in a single sitting. Completing the insurance application/renewal process should take between 15 and 30 minutes. Prepare ahead of time by reading the information on Insurance Application/Renewal & Risk Management Assessment detailed on the Insurance Information - Practicing Members page.

If your link has expired you will need to:

1. Contact PROLINK directly at cka@prolink.insure or through the contact form or telephone number available on their website, which can be found here.
2. Advise PROLINK:
   If renewing your membership - "I am a BCAK practicing member and unable to complete my insurance renewal because my insurance link has expired. Please advise what is required to proceed?
   or,
   If you are a new member - "I am a newly approved practicing member with the BCAK and I am unable to complete my insurance purchase because the link has expired. Please advise what is required to proceed?
   

b) I have additional insureds to add to my insurance, which are not included on the master list of additional insured's, how do I proceed?

1. Review the additional insured master list to double check that the additional insured you have been requested to add is not already listed with a slightly different (legal) spelling or wording.
2. Once you have determined the additional insured that you require is not listed or is not displayed as requested by the organization, contact the business requesting to be added to your insurance as an additional insured and confirm the full legal name of the business and that it is not the trade name. The legal name is required for liability purposes, not the trade name. You can purchase your coverage for the policy term or request the additional insured be added if it is in fact a recognized 'legal identity'.
3. Follow up by sending your additional insured request to cka@prolink.insure, and provide them with the legal name and address of the additional insured you require listed on your CGL policy and request confirmation that your email has been received.  

Payment of Membership Dues

a) My employer pays for my membership dues upon receipt of an invoice from BCAK, what is required?

In this case, BCAK will provide you with a manual invoice. Contact the office in order to proceed. If your employer will also cover the cost of insurance, you will need to contact the insurance provider (PROLINK) to request a manual invoice by email as well. Membership is not active until such time as it has been paid. We encourage you to follow up with your employer early to ensure your membership does not lapse prior to receipt of payment.

b) The online payment system will not proceed, the system freezes or hangs and says "payment processing" but does not complete in a reasonable amount of time, what should I do?

This issue is often encountered if your web browser is not up to date. click here to check your browser version to ensure it is the most current version. Reports have also been received that Google Chrome, even after being updated, will still have issues. Please try the following before contacting the office:

• Double check your credit card information and billing address
• Refresh the page.
• Try to complete a new checkout by accessing your cart in the upper right hand drop down menu of your account and proceeding from there.
• As a last resort, we recommend you attempt to proceed by clearing your browser cache and reopening a new window or use an alternate web browser or device to access your account. Failing this, please contact the BCAK office.